Return & Refund Policy

At Mandysi, we want your shopping experience to be simple, transparent, and worry-free. These policies explain how we handle returns, refunds, exchanges, and cancellations in accordance with U.S. consumer protection standards.

Standard Returns

• Return window: 30 days from the date of delivery
• Condition: Items must be unused, unworn, and in original packaging with tags attached
• Shipping costs:
  Customer pays for return shipping on change-of-mind returns
  Mandysi covers return shipping if the product is defective, damaged, or incorrect
• Restocking fee: None

We recommend using a trackable and insured courier when sending items back.

Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or not what you ordered, please notify us within 48 hours of delivery. If reported within 30 days:

• You may request a refund or replacement
• Mandysi will provide a prepaid return label or reimburse your return shipping costs
• Original packaging is not required for defective or incorrect items

Return Process

1. Contact us at info@mandysi.com with your order number, reason for return, and photos if applicable
2. We will review your request and provide return instructions
3. Pack and ship the item securely using the provided label (if eligible) or your preferred carrier
4. Once the item is received and inspected, we will process your refund or exchange

Refunds

• Refunds are issued to the original payment method within 7 business days after inspection
• You will receive a confirmation email once your refund is processed
• Depending on your bank or card issuer, it may take additional time for funds to appear in your account

If you have not received your refund after the expected timeframe, please contact us at info@mandysi.com

Return address

Please send your returns to the following address: No. 318 Shenzhou Road, Houzhai Street, Yiwu City, 322000, Zhejiang Province, China

Order Cancellations

• Orders can be canceled within 24 hours of purchase if they have not yet shipped
• If your order has already shipped, please wait for delivery and then follow our return process

Exchanges

• Exchanges are available only for defective or incorrect items
• For all other cases, please return the item for a refund and place a new order

Exceptions

• Certain personal-use or hygiene items marked as non-returnable cannot be returned
• If your package is missing or does not arrive within the estimated timeframe, contact us so we can initiate a carrier investigation

Contact Information

• Website: Mandysi
• Email: info@mandysi.com
• Phone: +1 (747) 212-2149
  
• Contact Form: Contact
• Address: 101 N Brand Blvd, Glendale, CA 91203, United States
  

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT). We aim to reply within 1–2 business days.