FAQ

Welcome to Mandysi’s FAQ section. We’ve answered the most common questions below to help guide your shopping experience. If you still need support, feel free to reach out to our customer service team.

1. When will my order arrive?
Our delivery timeframe includes both processing and shipping:

Processing time: 1 to 2 business days
Transit time: 6 to 8 business days
Estimated delivery: 7 to 10 business days from the date of your order

For more details, please review our Shipping Policy.

2. Is shipping really free?
Yes, we provide free shipping across the United States with no minimum purchase required. For further information, refer to our Shipping Policy.

3. How do I track my shipment?
Once your order has shipped, you can track its progress by visiting the Track Order page on our website.

4. What should I do if I receive a faulty item?
If your product is damaged or defective, we’ll replace it at no additional cost. Please notify us and return the item within 30 days. Full return steps can be found in our Return Policy.

5. Can I cancel my order after purchasing?
Yes, cancellations are accepted within 24 hours of placing your order. To request a cancellation, contact our support team as soon as possible.

6. What is your return policy?
We offer a straightforward return process for eligible items. You’ll find all return conditions and instructions in our Return Policy.

7. When can I expect my refund?
After we receive and inspect the returned item, your refund will be issued to your original payment method. Most refunds are processed within 7 business days, though timing may vary depending on your payment provider. See our Refund Policy for more details.

8. Do your products come with a warranty?
Yes, every purchase is backed by a 30-day warranty. You can learn more about what's covered in our Return Policy.

9. How can I contact your support team?
You can get in touch through the Contact Us page or by sending an email to info@mandysi.com. We’ll be happy to assist.

10. Do you ship outside of the United States?
Currently, we only ship orders within the United States. International shipping is not available at this time.

11. Can I visit a physical Mandysi store?
Mandysi is an online-only store. This allows us to offer competitive pricing and a broader product selection.

12. Can I place a large order for my business or group?
Yes, bulk orders are welcome. Please contact our customer service team to discuss your needs and receive more information.

13. How do I request a product exchange?
Details about the exchange process can be found in our Return Policy. We recommend reviewing it to understand the steps involved.

Contact Information

Website: Mandysi
Email: info@mandysi.com
Phone: +1 (747) 212-2149
Contact Form: Contact
Address: 101 N Brand Blvd, Glendale, CA 91203, United States

Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT). We aim to reply within 1–2 business days.